Retail store employee offboarding checklist

Retail staff often share logins: the store’s social media, the supplier ordering portal, the shipping account. They also hold keys and alarm codes. This list covers what a shop owner needs to take back when someone leaves.

Track it in Handover

Systems

Remove their point of sale login or passcode.
Remove their online store staff account (Shopify, Square Online, Etsy shop manager).
Remove them from the scheduling app.
Change shared logins they knew: social media, supplier portals, shipping accounts.

Physical

Collect store keys and change the alarm code if they knew it.
Collect name badges, uniforms or company cards.
Check the safe combination if they had it.

Pay and records

Settle final pay and any employee discount accounts.
Record what was collected and changed, with dates.

Questions

Do I need to rekey the store if a key isn’t returned?

If a key isn’t returned, rekeying is the only way to be sure. Also change the alarm code, since a key alone may not get them in.