QuickBooks offboarding checklist

Accounting access is high risk: it can show bank details and, in some setups, move money. In QuickBooks Online, users are managed from the settings menu under Manage users. Only an admin can remove users.

Track it in Handover

QuickBooks

  • Remove or delete their user in Manage users.
  • If they were the primary admin, transfer that role to someone else first.
  • Check accountant users separately; outside bookkeepers have their own access.

Money access around it

  • Change any bank login they knew, and remove them as an online banking user.
  • Cancel or collect their company card.
  • Check payment apps and vendor portals where they could approve payments.
  • Record what you did and when.

Menus change. For current click paths, see the official help article.

Questions

Who can remove a user from QuickBooks Online?

A company admin. If the person leaving was the only admin, make someone else an admin before they go.

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