Which passwords to change when an employee leaves

Turning off a person’s own accounts is the easy part. The harder part is everything they knew that other people still use: the Wi-Fi password, the alarm code, the shared social media login. Every one of those has to change when someone who knew it leaves.

Track it in Handover

Building and physical

  • Alarm codes and door keypad codes.
  • Safe and lockbox combinations.
  • Gate, garage and storage unit codes.
  • Keys: collect them, and rekey if one is missing.

Shared logins

  • Business Wi-Fi password, and the router admin password.
  • Social media accounts several people post from.
  • Supplier, shipping and wholesale ordering portals.
  • Bank or payment logins that more than one person uses.
  • Domain registrar and website hosting logins.
  • Shared email inboxes like info@ or orders@.

Two-step verification

  • Remove their phone number or authenticator from shared accounts.
  • Make sure recovery email addresses and phone numbers belong to the business, not to them.

Next time

  • Keep a list of who knows each shared password.
  • Share passwords through a password manager so you can remove a person in one place.
  • Write down the date each shared password was last changed.

Questions

Do I really need to change the Wi-Fi password every time someone leaves?

If they knew it and your Wi-Fi reaches anything important, yes. A guest network for customers and phones, with a separate password for business devices, makes this much less painful.

How do I remember who knew which password?

Record it when you share it. Handover keeps that list per person, so when someone leaves you get a checklist of exactly which shared passwords they knew.

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