Dropbox offboarding checklist

Dropbox team admins can suspend, delete or convert a member’s account. When you delete a member you can transfer their files to someone else and choose to remove Dropbox content from their devices the next time they come online.

Track it in Handover

Remove access

Suspend the member if you need time to sort out their files.
Delete the member from the admin console. Admins can’t delete their own account, so another admin has to do it.
Choose to transfer their files to a teammate, now or later.
Choose to delete Dropbox content from their linked devices, especially personal phones and laptops.

Shared links and folders

Check shared links they created that customers or partners still use.
Make sure shared team folders they managed have another owner.

Record

Record who received their files and when access was removed.

Menus change. For current click paths, see the official help article.

Questions

Can I get a former employee’s Dropbox files?

Yes. When you delete a member, Dropbox lets you transfer their files to another team member, either right away or later.

Should I convert them to a personal account?

Usually not. Converting lets them keep the files in their own Basic account, which is rarely what a business wants when someone leaves.